Background: Over 20 years in technical communication, working and freelancing for companies big and small. BS in Communications (BYU), English minor, with some Japanese thrown in. Masters studies (USD) in Human Factors Engineering, emphasis in ergonomics. Trivia: Due to a computer error, I was once a multimillionaire (>$23 million) for a day. Years later, I sold a monster Triscuit on eBay for $20. The two events were unrelated. Interests: Reading, writing, not arithmetic. Hiking, camping, exploring. Learning and teaching. Listening. Laughing. People watching. Oh, and trimming my eyebrows. I'm getting really super good at it.