STC Summit 2016

The focus on product and service information to date has typically been about enabling your customer and service technicians to find the right content, quickly. As we move into the age of the Internet of Things (IoT), documentation teams are now exploring ways in which machines can now proactively push the correct information to your customers, and how documents can interactively guide readers to the information they need. Imagine if a machine could help populate the installation guide, generate compliance forms, or curate its own service information based on fault codes and other envrionmental readings. This new world of interactive documents increases information accuracy, service and use efficiencies, and improves overall customer satisfaction. In this session you will learn:

• Why is intelligent content critical to the IoT?
• What is interactive content?
• How can your organization benefit from adopting an interactive content strategy?

36Software is pleased to present SmartDocs 2016.1, the only completely collaborative content reuse and management solution for your MS Word content. SmartDocs makes it possible to do what you never thought possible with your Word content. Author, approve, centralize, find, reuse, and track everything your writing team needs, no matter where they are working. SmartDocs is just a fraction of the cost, training, and set-up time to XML-or DITA-based CMS solutions. Proven. And, unlike other solutions, SmartDocs is scalable and affordable for teams of 2 to 2000. Join Bryan Lynn, Executive Director of Technology, to experience everything that SmartDocs can do, without ever leave your Word envrionment. Bring your questions and Word content challenges, and we'll solve them!

Animated GIFs are helping you quickly react to your friend's social media post or making your coworker laugh. But they're not just fun and games. See real-world examples of how animated GIFs are being used in documentation, support, and beyond. Get practical tips for when, how, and why to create them.

The Society for Technical Communication (STC) and its partner APMG International are pelased to announce the re-opening of the Certified Professional Technical Communicator (CPTC) program. CPTC is designed to validate the skills, knowledge, and competence of technical communicators as they advance in their professional careers. Currently the first level of a three-tier professional certification program is open: Foundation. Attend this session to learn more about how the program is structured and what you need to do to become certified.