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Writing & Communication [clear filter]
Tuesday, May 17

9:45am PDT

Cut to the Core with Simplified Technical English
English is not the native language of a significant percentage of your end users! Join this workshop to learn how to address this challenge by implementing Simplified Technical English. Although some businesses use English as their lingua franca, many users of documentation have various levels of English proficiency. This workshop introduces the ASD-STE100 (Aerospace and Defense Simplified Technical English Specification) as an example, explains the effort required to transition to a controlled authoring environment, and emphasizes the importance of critical thinking in complying with the standard. There will also be guided editing practice, and a summary of initial results from the presenter's Saab air-traffic management (ATM) experience.

avatar for R. Douglas Eaton

R. Douglas Eaton

Senior Technical Writer, Saab Sensis Corporation
Doug Eaton develops online Help and user manuals that support the Saab air-traffic management business. He has over 20 years of experience in technical writing and training and has won six awards for online and print communications, including an STC International Award for Excellence... Read More →

Tuesday May 17, 2016 9:45am - 10:30am PDT
Platinum 4

3:45pm PDT

Producing Professional Emails to Get Answers!
Do you ever email a subject matter expert, manager, or client and get an ambiguous response? Do your emails generate discussions that lead to delays while you wait for information needed to meet deadlines? Perhaps you struggle with who to CC in an email or who to leave off? Do you need to increase the visibility and priority of your communication? If so, come to this workshop to learn the questions that get definitive answers and explore how to deal with conflict via email. We will also examine emails that work and those that don't, and we will use real case scenarios to rewrite emails that get results.

avatar for Marilyn Woelk

Marilyn Woelk

President, Wingz Creative & Technical Grp

Tuesday May 17, 2016 3:45pm - 4:30pm PDT
Platinum 4