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Writing & Communication [clear filter]
Monday, May 16
 

8:30am PDT

Meet the Editors

Editor-in-chief of Technical Communication, Dr. Sam Dragga, and the editor of Intercom magazine, Liz Pohland, will host a session with conference participants and STC’s contributing editors. They will explain the publication missions, editorial processes, recent submission trends, and other topics of interest for scholars and practitioners looking to publish their work. The aim of the session is to help prospective authors understand how to be published in STC venues and what content is needed. Participants will have an opportunity to comment and pose questions to the editorial teams.


Speakers
avatar for Sam Dragga

Sam Dragga

Editor, Technical Communication, STC
Dr. Sam Dragga is professor of technical communication at Texas Tech University and Editor of STC's quarterly research journal, Technical Communication.  He is also co-author of The Essentials of Technical Communication (3rd ed., Oxford University Press, 2015) as well as author or... Read More →
avatar for Liz Pohland

Liz Pohland

Chief Executive Officer, Society for Technical Communication
Liz Pohland is the Society for Technical Communication’s Chief Executive Officer and Editor of Intercom magazine. She is an executive with extensive expertise in publishing, editing, design, and technical communication. During her tenure with STC, she has worked closely on the CPTC... Read More →



Monday May 16, 2016 8:30am - 9:15am PDT
Grand E

8:30am PDT

Your Secret Weapon: The Documentation Handbook
Whether you work with a team of writers or on your own, it’s a good idea to keep track of your documentation procedures and style guides. Keeping everything in a centralized repository lets you organize internal processes and rules, and introduce new writers to the team. Enter the Documentation Handbook: a one-stop shop for procedures and style guides. Because it is written using your current authoring tool, it acts as a sandbox for new writers to learn procedures while editing topics. However, it isn’t just for training writers; it is a useful reference for the entire team. Join this session and let Kate show you how to create and maintain a very useful tool and resource for everyone on your team.

Speakers
avatar for Kate Schneider

Kate Schneider

Senior Technical Writer, MadCap Software
Kate Schneider is a Senior Technical Writer at MadCap Software. She has nine years of experience in the software industry, where she has background building online help systems from the ground up, single-sourcing and restructuring complex documentation suites, and proposal writing... Read More →



Monday May 16, 2016 8:30am - 9:15am PDT
Platinum 4

9:45am PDT

Frenemies: Tech Comm and Tech Support Working Together
Technical communicators and tech support teams work toward the same goal: improving the customer experience. Their methods, however, are very different and sometimes they may feel more like competitors than cooperators. Tech Comm may be frustrated that they aren’t alerted to known documentation problems or frequently asked questions. Tech Support may feel frustrated when documentation does not address errors or when it changes without notification. Failures to communicate, a lack of coordination, organizational structure, and a concern that helping one group could lead to job losses in the other are all reasons that lead to problems between the groups This session addresses the problems, and suggests possible ways to overcome them.

Speakers
avatar for Rick Lippincott

Rick Lippincott

Senior Technical Writer, Analogic
Hardware technical writer from the mid '80s, STC member since the early '90s. STC Associate Fellow, former President of Boston and New England chapters, current member of the Community Affairs Committee and Nominating Committee.


Monday May 16, 2016 9:45am - 10:30am PDT
Grand C/D

1:00pm PDT

Single-Sourcing and Localization: Maximizing Content across Languages
Translating your content into other languages is one of the greatest challenges in the technical communication process. We can meet these challenges by combining single-sourcing and localization to publish variations of our content in multiple formats. When we do this, the benefits multiply. However, localizing a single-sourcing system has challenges and requires proactive planning for features like variables, conditionals, snippets, formatting, and responsive design. Come to this session and learn how to prepare content to use these features. We'll also explore tools, best practices, plus tips and tricks for managing your localization projects.

Speakers
avatar for Laura Dent

Laura Dent

I'm a freelance technical writer specializing in single-sourcing and localization. I also teach a course in technical communication for computer science majors at James Madison University. Talk to me about freelancing, technical communication, and languages!



Monday May 16, 2016 1:00pm - 1:45pm PDT
Platinum 2
 
Tuesday, May 17
 

8:30am PDT

Self-Publishing for Print and eBook Distribution
Self-publishing has revolutionized traditional publishing, making it possible for anyone to publish a book or eBook. The same technology that will let you publish a memoir of your kindergarten years will also let you publish more down-to-earth content, including your technical documentation. Join this session to learn how to distribute and sell content in print and eBook form through retailers such as Amazon. We will include a survey of the most common print-on-demand and eBook distributors, incuding the pros and cons of each. This talk is relevant for anyone who is interested in self-publishing non-work-related content.

Speakers
avatar for Richard Hamilton

Richard Hamilton

Publisher, XML Press
Richard Hamilton is Founder and CEO of XML Press. He began his career at Bell Laboratories developing computer software and has worked at AT&T, Unix System Laboratories, Novell, and Hewlett-Packard in jobs ranging from software development to product management to documentation management. In... Read More →



Tuesday May 17, 2016 8:30am - 9:15am PDT
Platinum 3

1:00pm PDT

TC Body of Knowledge, Certification, and Content Contribution

Are you interested in contributing your practitioner expertise to the body of knowledge used for certification? Come to this session to learn how the TC BOK is supporting CPTC Foundation certification as a supplemental resource and CPTC Practitioner certification as a primary resource. BOK editors are soliciting content for specific content areas and will cover the license that governs the content of the site. SIG volunteers and others interested in contributing content to the BOK are highly encouraged to attend.


Speakers
avatar for Deanne Levander

Deanne Levander

Talk with me about the TCBOK! Have you published an article in Intercom? Do you give presentations to technical communicators? Do you regularly present at the Summit? Are you passionate about what you do? You are only a few steps from becoming a contribution! :-)
avatar for Liz Pohland

Liz Pohland

Chief Executive Officer, Society for Technical Communication
Liz Pohland is the Society for Technical Communication’s Chief Executive Officer and Editor of Intercom magazine. She is an executive with extensive expertise in publishing, editing, design, and technical communication. During her tenure with STC, she has worked closely on the CPTC... Read More →



Tuesday May 17, 2016 1:00pm - 1:45pm PDT
Grand E

1:00pm PDT

Internationalized Texts: Writing for Translation and Globalization
In a global world, having documentation in multiple languages is key to many companies' success. Technical writers are often tasked with coordinating the translation of a given text and there are steps that technical writers should take to ensure an accurate and successful translation of the text. In this session we will review the terms internationalization, translation, and globalization as well as the standard processes involved. We will cover machine translation and computer assisted translation tools and also learn how to avoid English writing conventions that make translation more difficult, using examples that the group can adjust together.

Speakers
avatar for David Rumsey

David Rumsey

President, American Translators Association
A long-time veteran of the language industry since 1990, David has been a project manager, localization engineer and a freelance translator and editor focusing on Scandinavian and German technical documentation. David is the current President of the American Translators Association... Read More →



Tuesday May 17, 2016 1:00pm - 1:45pm PDT
Platinum 2

2:15pm PDT

Building Quality Experiences for Users in any Language
Companies are striving for a friendly tone with their content and also taking it to other cultures. Those two content goals seem to be at odds, but they don’t have to be. How do you reconcile more casual writing for content that will be translated into other languages? In this talk, we’ll use a metaphor to look at how to build quality content experiences for all users so they have the best possible experience, regardless of their language. We’ll also cover some pitfalls to watch for and tactics for creating friendly English for good translations.

Speakers
avatar for John Collins

John Collins

Sr Writer • Design, Atlassian
I'm passionate about the intersection of UX, content strategy, and localization. I'd love to talk about any of those topics, plus I have experience in journalism if anyone wants to commiserate. I also enjoy emergency management and firefighting topics, if you really want to shock... Read More →



Tuesday May 17, 2016 2:15pm - 3:00pm PDT
Platinum 1