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Strategy & Trends Progression [clear filter]
Monday, May 16
 

1:00pm PDT

Look Out! Here Comes Augmented Reality AGAIN!
Augmented reality (AR) and wearable technology show promise for maintenance tasks, especially for field jobs that require technicians to use their hands. It can result in big cost savings. This progression will discuss advancement in AR standards and guidelines for technical communicators through the OASIS AR in Information Products. We will also demonstrate progress on actual AR documentation prototypes. We presented an AR in Technical Communications Proof of Concept last year. The discussion this year is about the journey from a POC to prototypes, including a short demo to show our work.

Speakers

Monday May 16, 2016 1:00pm - 1:45pm PDT
Grand E

1:00pm PDT

Providing a Great Search Experience
Customers use search technology to find the information they need in your documentation, so it's important to keep search in mind as you develop content. Does your authoring tool mandate a certain search tool, or do you have other choices? How do you create writing standards geared toward search optimization? Is your content publicly available and thus searchable on Google? In this session, we will discuss these and other search-related issues.

Speakers


Monday May 16, 2016 1:00pm - 1:45pm PDT
Grand E

1:00pm PDT

Rethinking Help in a Mobile World
Users consume and utilize mobile help content very differently than they do on a computer. As content spreads to mobile, the help we provide has to cater to the special needs of mobile users. What are the current issues and challenges facing technical communicators trying to reach this audience? What are effective strategies for reaching a mobile user without getting in the way? In this progression, we’ll discuss the challenges of current mobile help methods, strategies to deliver mobile help, plus some fresh ideas to explore.

Speakers
avatar for Sharon Sherry

Sharon Sherry

Technical writer


Monday May 16, 2016 1:00pm - 1:45pm PDT
Grand E

1:00pm PDT

Saving Institutional Knowledge Before Baby Boomers Retire
Today, baby boomers account for 31% of jobs in the United States. However, roughly 10,000 people a day reach full retirement age. And many of them are leaving the workplace, taking decades of experience, expertise, and history with them. The same trend is happening in many countries. What issues are going to arise from this departure? And how can we identify and capture the information before the baby boomers depart to finish that novel, plant that garden, or travel to remote parts of the world? Join this progression to see the potential issues from different points of view (retiree, manager, and coworker) and hear ideas and best practices on addressing the problem.

Speakers
avatar for Betsy Kent

Betsy Kent

Principal Technical Writer, Progress Software Corporation
I've been working on API documentation for the past 19 years, using DITA for the past 3 years. I tell newcomers to the field that being a technical writer is a lot like being a detective. Just like on the TV, you gather masses of information, sort out what's relevant and important... Read More →


Monday May 16, 2016 1:00pm - 1:45pm PDT
Grand E