I have been with DonorDirect since 2014 and in my role as Client Engagement Manager, I consult with our ministry partners and direct them on ways that our products can best serve their ministry, liaise between the ministries and our development team, occasionally train employees and ministry staff on best practices, help publish our documentation, serve as Help Center administrator, help plan and organize our annual client conference, and coordinate our employee activities and community outreach/giving efforts.

As a perfectionist with a servant heart and someone who is passionate about creating a great experience for those I work with, it can be challenging to sometimes find myself with too much on my plate and not enough time to go above and beyond with each item. However, I enjoy having a flexible schedule and when I'm granted the opportunity to do the things I truly love, such as training on topics in which I am very knowledgeable, helping to make things more efficient, allowing my creative side to come out and play, and focusing on employee engagement.

I can be reached at Lucky.Herzberger@donordirect.com