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STC Summit 2016

Lucky Herzberger

DonorDirect
Technical Consultant
Dallas/Fort Worth Area

https://donordirect.com

Lucky.Herzberger@donordirect.com

I have been with DonorDirect since 2014, holding various roles that span many functional areas of our organization. In my current role as Technical Consultant, I help drive the efforts of our sales and marketing team and partner with ministries to help them find the products and services that can best serve their ministry. I also occasionally liaise between the ministries and our development team, train employees and ministry staff on best practices, publish our documentation, serve as Help Center administrator, plan and organize our annual client conference, and coordinate our employee activities and community outreach efforts.

5:30pm

Opening Keynote: The New Vanguard for Business: Connectivity, Design, and the Internet of Things Platinum BallroomLIMITED

8:30am

Bar Napkins and XML: Eliminate the Hidden Costs of Content Conversion Grand A/B Metrics that Matter: Making the Business Case that Documentation has Value Grand C/D

9:45am

Responsive Content: Beyond the Basics, Using CSS Grand A/B Technical Communication Revolutionized Platinum 4 Cash in on your Financial Editing Skills Grand E Editors and SMEs: Building Productive Working Relationships Grand E The Editor as Collaborator: Communication Makes the Difference Grand E Generating API Documentation Automatically from the Source Code Platinum 2 Frenemies: Tech Comm and Tech Support Working Together Grand C/D

1:00pm

Big Data for Beginners: Tools and Methods Platinum 4 Look Out! Here Comes Augmented Reality AGAIN! Grand E Rethinking Help in a Mobile World Grand E Saving Institutional Knowledge Before Baby Boomers Retire Grand E

2:15pm

Rise of the Planet of the Apps Grand A/B Training Videos Demystified: What the Process Looks Like Platinum 4 Using Word to Automate and Create Your Own Tools Platinum 2 Risk Communication and Miscommunication with Electronic Media Grand E

3:45pm

Advancing DITA Authoring and Publishing Using FrameMaker Grand A/B

8:30am

Interactive Documents and the IoT Expo Theater The Internet of [Other Language] Things: Supporting the Inevitable Grand E Blurring the Lines Between ECM and CCMS Grand A/B

9:45am

Do More with Less and Increase your Return on Content (ROC) Grand A/B SmartDocs: Transforms Word into a Complete Content Management Solution Expo Theater Use Your Content to Create Killer Courseware Platinum 3

1:00pm

Customer Experience (CX)--Come Join the Party Platinum 1 Responsive Content in MadCap Flare: Create in Minutes, Not Hours Grand A/B Writing Technical Docs like a Hacker with Jekyll Platinum 3

2:15pm

Don't Edit--Teach: Strategies for Mentoring Writers Platinum 4 Where Does User Documentation Fit into Content Marketing? Grand C/D

3:45pm

The Future is Now--How Technical Documentation is Changing to Technical Communication Grand A/B

11:00am

Closing Keynote: Publish or Perish: How to Win the Hearts, Minds, and Wallets of Next Generation Consumers with Content Marketing Grand Ballroom