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STC Summit 2016

Jacqueline Hendershot

Trustwave
Documentation Manager
Waterloo, Ontario

I have been Trustwave's Documentation Manager for four years. Prior to that I was a Senior Technical Writer. I am responsible for the Tech Comm, Security Awareness Training, and MSS (Managed Security Services) Documentation teams. I am interested in learning how to be a better leader, and I'm also interested in new technologies for documentation and training delivery.

8:30am PDT

Writing in English for the Global Market Los Angeles

1:00pm PDT

Adobe Captivate vs. Articulate Storyline vs. TechSmith Camtasia Studio: Which eLearning Tool is Right For You? Ranchos Las Palmas

5:30pm PDT

Opening Keynote: The New Vanguard for Business: Connectivity, Design, and the Internet of ThingsLIMITED Platinum Ballroom

7:00pm PDT

Welcome Reception and Expo Hall Grand Opening Marquis Ballroom

8:30am PDT

An Introvert's Journey to Leadership Platinum 1

9:45am PDT

Technical Communication Revolutionized Platinum 4

1:00pm PDT

From Fred Flintstone to George Jetson: Creating Tension in Training Increases Adoption Platinum 1

2:15pm PDT

Applying Minimalist Writing Principles to Improve User's Guides: Readers and Writers Win Grand E

3:45pm PDT

Communicate More Effectively in Your Global Virtual Teams Platinum 3

8:30am PDT

Use Usability Testing and Enhance your Documentation with Feedback Platinum 1

9:45am PDT

Use Your Content to Create Killer Courseware Platinum 3

1:00pm PDT

The Attention-Comprehension Gap: An Integrated Approach to Usability Testing and Design Grand C/D

2:15pm PDT

Let the Force of APIs Be with You: Building the Developer Experience Right Platinum 2

3:45pm PDT

Producing Professional Emails to Get Answers! Platinum 4

8:30am PDT

Power to the People: Targeted Content through Dynamic Filters Grand C/D

9:45am PDT

Be Your Own Best Self ... Editor Platinum 2/3

11:00am PDT

Closing Keynote: Publish or Perish: How to Win the Hearts, Minds, and Wallets of Next Generation Consumers with Content Marketing Grand Ballroom

7:00pm PDT

Los Angeles Angels of Anaheim Baseball Game TBA