The focus on product and service information to date has typically been about enabling your customer and service technicians to find the right content, quickly. As we move into the age of the Internet of Things (IoT), documentation teams are now exploring ways in which machines can now proactively push the correct information to your customers, and how documents can interactively guide readers to the information they need. Imagine if a machine could help populate the installation guide, generate compliance forms, or curate its own service information based on fault codes and other envrionmental readings. This new world of interactive documents increases information accuracy, service and use efficiencies, and improves overall customer satisfaction. In this session you will learn:
- Why is intelligent content critical to the IoT?
- What is interactive content?
- How can your organization benefit from adopting an interactive content strategy?
