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Monday, May 16 • 1:00pm - 1:45pm
The Ping Identity Story: Enhancing Customer Experience through Dynamic Content Publishing

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Today’s customer accesses product content through an average of seven different touchpoints to find information, share knowledge, submit questions, and get answers. Studies show that 90% of consumers expect the customer experience to be consistent across these touchpoints. In the quest to provide a truly personal and interactive customer experience, organizations, such as Ping Identity, are revolutionizing the delivery and access of product documentation and shifting away from the old paradigm of cumbersome PDF books or insulated online help. In this session, Saltzman explores how companies can deliver personalized and consistent product documentation across all customer touchpoints to include web search, documentation portals, support knowledge bases, contact centers, and social customer communities while providing a cohesive and consistent user experience.

Speakers
avatar for Megan Gilhooly

Megan Gilhooly

Director Information Experience at Ping Identity, Ping Identity
As Director of Information Experience, Megan Gilhooly oversees the technical documentation and training teams at Ping Identity, a Denver-based company that develops identity and authentication platforms for enterprises. Prior to Ping, Megan was Director of Technical Communications at INVIDI Technologies. Throughout her career, Megan has served as employee and consultant to various software companies, building technical communications products and... Read More →
avatar for Hannan Saltzman

Hannan Saltzman

VP Product Management, Zoomin Software
Hannan has served in various executive R&D and Product positions, focused on defining and building market leading enterprise products. In his last role, Hannan served as a Senior Product Manager at NICE Systems, helping large financial institutions identify compliance risks in mass amounts of unstructured customer communications by applying speech, text and transactional analytics. Prior to that, Hannan led NICE’s Situation... Read More →



Monday May 16, 2016 1:00pm - 1:45pm
Grand A/B

Attendees (33)