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Monday, May 16 • 1:00pm - 1:45pm
Saving Institutional Knowledge Before Baby Boomers Retire

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Today, baby boomers account for 31% of jobs in the United States. However, roughly 10,000 people a day reach full retirement age. And many of them are leaving the workplace, taking decades of experience, expertise, and history with them. The same trend is happening in many countries. What issues are going to arise from this departure? And how can we identify and capture the information before the baby boomers depart to finish that novel, plant that garden, or travel to remote parts of the world? Join this progression to see the potential issues from different points of view (retiree, manager, and coworker) and hear ideas and best practices on addressing the problem.

avatar for Betsy Kent

Betsy Kent

Principal Technical Writer, Progress Software Corporation
I've been working on API documentation for the past 19 years, using DITA for the past 3 years. I tell newcomers to the field that being a technical writer is a lot like being a detective. Just like on the TV, you gather masses of information, sort out what's relevant and important... Read More →

Monday May 16, 2016 1:00pm - 1:45pm PDT
Grand E