STC Summit 2016

Many organizations use Frequently Asked Questions (FAQs) as a replacement for thorough documentation. In this progression, Stephanie will explain the pitfalls of relying on a list of questions rather than delivering solid help resources. She will then explain that FAQs—when done well—can serve as useful additions to stellar documentation. Finally, we will discuss best practices for organizing FAQ questions and capitalizing on their metrics. Just like video taught radio stars how to adjust, attendees who participate in this session will learn how to adapt and write the kind of FAQs users need.