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Monday, May 16 • 2:15pm - 3:00pm
FAQs Killed the Documentation Star

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Many organizations use Frequently Asked Questions (FAQs) as a replacement for thorough documentation. In this progression, Stephanie will explain the pitfalls of relying on a list of questions rather than delivering solid help resources. She will then explain that FAQs—when done well—can serve as useful additions to stellar documentation. Finally, we will discuss best practices for organizing FAQ questions and capitalizing on their metrics. Just like video taught radio stars how to adjust, attendees who participate in this session will learn how to adapt and write the kind of FAQs users need.

Speakers
avatar for Stephanie Saylor

Stephanie Saylor

Technical Writer, Next Century Corporation
Stephanie started her career as a technology and transportation reporter. Her work has been nationally syndicated by the American City Business Journals. Since 2007, she has worked as a technical writer for the Department of Health and Human Services and the Department of Defense.



Monday May 16, 2016 2:15pm - 3:00pm
Grand E

Attendees (35)