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Tuesday, May 17 • 8:30am - 9:15am
Use Usability Testing and Enhance your Documentation with Feedback

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Usability testing for your documentation offering is more than asking people if they can get through a procedure successfully. This presentation discusses how to implement usability testing standards in-house, how to write different tests, and how to use the results to enhance your documentation offering. You’ll also learn how to gain buy-in for conducting usability tests and how to gather a pool of usability test candidates. We'll present the concepts in terms of a case study to further show how to implement feedback into your documentation.

Speakers
DB

Dave Bachmann

Senior Technical Writer, kCura
I've been a technical writer for the litigation support software kCura in Chicago for over six years. In that time, I've documented a number of different products and features that range in complexity from those requiring a simple click of a Go button to those requiring diagrams to depict communications between servers, schemas, and APIs.
avatar for Mandy Morgan

Mandy Morgan

Technical Writer, kCura
Mandy works as a technical writer for an ediscovery software company in Chicago, Illinois. She's received both a bachelor's and master's degree in technical writing from Missouri State University. Her master's thesis focused on document usability particularly for patients diagnosed with Inflammatory Bowel Disease (IBD). She is also a member of STC Chicago and is currently working on conducting a global audit in-house at kCura.



Tuesday May 17, 2016 8:30am - 9:15am
Platinum 1