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Monday, May 16 • 1:00pm - 1:45pm
An Extreme User-Centric Approach to Kiosk Writing

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Kiosk users have needs that are more demanding than other channels. Many businesses use self-service kiosks to reduce costs, but unfortunatley many kiosk applications were designed without understanding these users, which is crucial to successful writing. This presentation proposes an extreme writing approach that aims to raise the awareness of kiosk users’ characteristics, but also demands highly disciplined writing in this environment. Even if you don't design applications for kiosks, you can adapt these writing styles to enhance communication with users and become a better information architect.

Speakers
avatar for Yu-kwong Chiu, PhD

Yu-kwong Chiu, PhD

Senior UX Designer, Sabre
Have you ever used a self-service kiosk, but somehow you ended up in frustration? I would like to invite you to attend my session on designing self-service kiosks. I know you’re most likely not a kiosk writer. But you are definitely a kiosk user - more so than you know. Come learn about the characteristics of kiosk users and a writing style (and some UI design along the way) that demands extreme conciseness and clarity. You can easily apply... Read More →



Monday May 16, 2016 1:00pm - 1:45pm
Grand C/D

Attendees (7)