STC Summit 2016

Kiosk users have needs that are more demanding than other channels. Many businesses use self-service kiosks to reduce costs, but unfortunatley many kiosk applications were designed without understanding these users, which is crucial to successful writing. This presentation proposes an extreme writing approach that aims to raise the awareness of kiosk users’ characteristics, but also demands highly disciplined writing in this environment. Even if you don't design applications for kiosks, you can adapt these writing styles to enhance communication with users and become a better information architect.