Denise Snow is a Technical Communications Specialist for the American Printing House for the Blind. As a member of the Accessible Cities Committee at APH, she works with local and national blindness agencies, and with local government and transportation officials, to make Louisville the most accessible city and a replicable model for communities across the U.S. She is an IAAP Certified Professional in Accessibility Core Competencies (CPACC) as well as a Certified Knowledge Manager (CKM), and assisted in the reformation of the Accessibility Committee at APH. In these roles, she collaborates across departments on research, user experience and usability testing, and documentation projects and advocates for accessibility in all capacities.